Privacy Policy of the site

Starting from May 25, 2018, the General Data Protection Regulation (GDPR), EU Regulation 2016/679, concerning the protection of personal data of individuals regarding the processing of personal data and the free movement of such data, as well as the repeal of Directive 95/46/EC, has come into force.

The Regulation stipulates that any Company or Operator engaged in the processing of personal data must apply new requirements and transparently provide information that envisages the method of data processing.

Based on this, S.R.L. "Metal Expert Technology", as the owner of the internet catalog www.metalexpert.md, undertakes to maintain the confidentiality of the information provided by you.

In accordance with the provisions of the GDPR, we inform you that your personal data is used only for the purposes of our activities related to you: for placing an order, booking, sales, delivery, warranty service or technical support, maintaining customer relations, etc.

Personal data is collected directly from customers, for example: name, surname, telephone number, email address when you:

- contact customer support
- fill out a feedback form
- place an order for delivery
- submit your resume for a vacant position.

According to Regulation (EU) 2016/679 and the current legislation of the Republic of Moldova, personal data relates exclusively to the relationship between S.R.L. "Metal Expert Technology" and the target person (customer).

Thus, your personal data is used in the following situations:

1. Conclusion of contracts and management of customer relations (order processing).

When accessing the website www.metalexpert.md, access data is automatically stored in the form of log files. Each data packet contains information about the website from which access to our page is made, IP address, date and time of access, client request, HTTP response code, amount of data transmitted, information about the browser and operating system used.

1.2 Geographical location

Using the IP address, it is possible to determine the geographical location of the internet user. After the session is completed, the IP address is not stored by us for geographical location purposes.

1.3 Order processing

To process user requests, we use personal data that the user provides once by filling out a feedback form.

1.4 Product delivery

To ensure product delivery, we process user's personal data.

2. Personnel selection

When submitting a resume to apply for a vacant position at the company "Metal Expert Technology" SRL, your data is analyzed to determine compliance with the vacant position. We store them in our database, and they are protected from unauthorized access in accordance with applicable law.

3. Customer contact data

We may contact you to inform customers about our products or services. Possible means of communication: email; text messages; phone calls.

If you believe that someone has provided us with your personal information and you want it to be removed from our database, please write to us at the email address: sales@metalexpert.md.

4. Data for court or other governmental authorities

We may provide information upon request from law enforcement agencies by court order if we deem it necessary to protect our property and rights or the property or rights of third parties, to ensure public or personal safety, or to prevent or stop actions that, in our opinion, are unlawful. To the extent permitted by law, we will take reasonable steps to notify you if we need to provide your information to third parties in the context of legal proceedings.

5. Data for Google Adwords / Analytics web analytics

We use various web analytics tools from partners such as Google, Yandex, to collect information about interaction with our website, including pages visited, referring site, time spent on each page, operating system and browser used, as well as network and IP address information.

6. Cookie policy data

Cookies are files that inform the server which pages should be displayed to the user. Each cookie file can only be used by the respective service provider. Information collected through cookies may be transferred to a service provider and stored on its servers in a country other than the country of origin. The collected information is used by the service provider and shared with other parties in accordance with the provider's privacy policy.

7. Data for third-party websites

Our website contains links to third-party websites. We are not responsible for the privacy policy or content of these sites, and we recommend that you read the privacy policy on each site you visit.

8. Data for personalized advertising

You may receive targeted advertisements or offers based on your interests, your actions on our web pages and other websites, as well as products you currently own. These offers will be displayed on web pages in the form of product banner rotation. Our partners may use various technologies, such as cookies, to collect information about your actions and display ads based on information about your interests and pages visited, as well as to assess the effectiveness of ads.

9. Recipients of personal data

Recipients processing personal data are required to comply with the provisions of the law. Access to personal information or its transfer may be provided to:

- Employees of our company for registration and order fulfillment;
- Logistics department for order delivery;
- Partners of "Metal Expert Technology" SRL;
- Marketing service providers;
- IT service providers;
- Other government or legal entities upon request in case of criminal proceedings.

For more detailed information, you can refer to the legal basis:

- Law of the Republic of Moldova, No. 133 of July 8, 2011, on the protection of personal data;
- Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), available at the following link:

http://dataprotection.ro/?page=Regulamentul_nr_679_2016